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On premises jira software 6.0 SMTP configuration issue

Ashish
April 7, 2023

Hello Team, 

I have on premises  jira software v6.0 where I have configured SMTP of AWS SES. 

We required recipient should have notify with 'From' address with sender name (as Jira user's FirstName) but it is not happaning  and it's showing from address same as configured in SMTP outgoing mail. 

Also we have kept value in General Configuration > Settings > Email from : {${fullname} (JIRA)

We generated technical case over AWS but they are saying I need to contact to third party. 

I am really appreciate your effort in advance.

 

Thanks, 
Ashish

3 answers

3 accepted

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Answer accepted
Suhas P
Rising Star
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May 29, 2018

After applying new license key, you can see the period for which the license is valid, on the same page. If it is shows up the correct period as per your purchase, everything is fine. :) 

If license is not validated, JIRA shows it up by throwing an error message right away.

0 votes
Answer accepted
Bastian Stehmann
Community Champion
May 29, 2018

You do not need to be connected to the internet. Jira can validate the license key itself.

Just update the key on the license screen and Jira will check that and show you if it is valid.

0 votes
Answer accepted
Tuncay Senturk _Snapbytes_
Community Champion
May 29, 2018

Hello, 

If you have the license keys, you can easily update without internet access of Jira.

Just go to Manage add-ons, click on app and paste your license.

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