Need historical totals of tickets in a specific status over time plotted in a graph.

[Arnold]

I need historical totals of tickets in a specific status over time, plotted in a graph.

I am using company manged, Jira cloud.

My tickets can progress through multiple statues over their lifetime, not just; created, in progress, done status categories.

I need to determine over a range of time, how many tickets were in a particular status on a per day, per week, etc. basis.

After reading the documentation it looks like this is not possible out of the box, nor with JQL, nor with JQL script runner. It looks like scraping ticket history status transitions using the REST api is the only way, or possibly a third party add-in like "Arsenal Dataplane." Does anyone out there know how to solve this problem?

[asirotki]

Thank you, looks like it is solving my problem. I added a traffic light field, the only problem that this field is always visible in issues search results. How to make it visible in some search results, but hide in others?

[Gaston Valente]

Great,

If you're an administrator, just select the system default column configuration from the issue navigation and exclude the field by default.

Another solution is to set the field as project or issue specific, in that way the field will be only visible at the  navigator when the criteria is restricted to the specific project or issue type configured for the field.

[asirotki]

Gaston, you are a real JIRA jedi, making a field as an issue specific is the exaclty I was looking for. Thanks a lot!

[Gaston Valente]

thanks!

[Gaston Valente]

i'll go with 2

A new issue type with a customfield based on the status like this one:

https://marketplace.atlassian.com/plugins/net.customware.jira.plugin.trafficlight.traffic-light/server/overview