Metrics Reports for Kanban: Lead Time/Cycle Time/Throughput

[Evelyn Dieppa]

Hello!

I have just started measuring the following 3 Kanban metrics for one of the development teams I lead. 

Lead Time - from Create Date to Resolution Date

Cycle Time - from the moment issue gets picked up out of "to-do" into "in progress"

Throughput - # of issues closed per month 

Lead time and throughput are easy. I can use fields in Jira. I just create a Jira filter, extract the data I need, pull it into Excel and create easy Pivot tables. 

What I need help with is Cycle Time. Is there any way in Jira that whenever an issue moves from one particular status (To Do) to another (In Progress), that a field is updated like "Date Picked Up"? 

This would be a time saver as I'm doing this  now manually. 

Cheers,

[Jobin Kuruvilla [Adaptavist]]

Go to the project admin screen and Enable Service Desk under the Service Desk tab.

[Elisa [Atlassian]]

Hi Daniela,

Perhaps this article can help you out: https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together

Please note:

• Create a service desk for an existing JIRA project - This option is ideal if you've already been using JIRA in a help desk capacity (for example, to fill IT requests, etc.). When you create a service desk for an existing project, JIRA Service Desk uses the workflow, fields, permissions, and issue types you already have set up on the project as a basis for the flow of requests in the service desk.

Please let us know if you have any other question about it.

Cheers!

[Simon Bauer]

Sorry for digging up that old thread, but I have the exact same problem. I've read the whole article Daniela posted but I don't see, where you create the Service Desk for an existing project. All I can do is create a completely new Service Desk.

Also, I don't have a "Service Desk tab" on the administration oanel of a project.

Greetings, Simon.

//edit

Never mind, I got it. turns out you have to be JIRA Admin AND Service Desk Agent in order to convert a project to SD.