Hello!
I have just started measuring the following 3 Kanban metrics for one of the development teams I lead.
Lead Time - from Create Date to Resolution Date
Cycle Time - from the moment issue gets picked up out of "to-do" into "in progress"
Throughput - # of issues closed per month
Lead time and throughput are easy. I can use fields in Jira. I just create a Jira filter, extract the data I need, pull it into Excel and create easy Pivot tables.
What I need help with is Cycle Time. Is there any way in Jira that whenever an issue moves from one particular status (To Do) to another (In Progress), that a field is updated like "Date Picked Up"?
This would be a time saver as I'm doing this now manually.
Cheers,
One idea would be to use cloning. So you create an issue for facility A (a custom field of type select list). Then you take this issue and clone it > change facility to B > clone it again > change facilty to C ...
So you could end up with one issue for each facility.
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