Jira wont start after reboot

[Jason Saunders]

We did Windows patching this weekend and Jira didn't restart after the reboot. Same patch works fine in our dev environment. We don't get the Jira start-up screen at all. This is Jira Server 9.4.1 w/ SQL Server database. I've tried the following suggestions from this article 

https://confluence.atlassian.com/jirakb/troubleshoot-a-jira-data-center-server-startup-failed-error-394464512.html

Increased maximum memory pool RAM
Cleared plugin cache directories
Deleted disabled plugins from the pluginstate table
Removed plugins from installed plugins directory
Checked there is not lock file

[Yogesh Mude · Accepted solution]

HI @nayanvmehta

First, run the JQL like project = XXX and Assignee = User (Inactive username).

You will find all the issue that was assigned to the Inactive user then at the top right corner you will find the Bulk change Option and select the Edit issue operation and the change the Assignee field.

Note: To bulk change you need bulk change global permission.

https://confluence.atlassian.com/adminjiraserver071/managing-global-permissions-802592439.html

[nayanvmehta]

I have used bulk change before so I have the permission. But the issue is In assignee field I could not see the name of Inactive user when I tried to filter.

[Yogesh Mude]

Ok, then you can do like this ..create a group called Inactive-users (Name should be your choice) and then add the inactive user into the group.

Run the JQL like ....Assignee in memberOf(inactive-users)

[nayanvmehta]

This helped. Thanks

[Suresh Venkat]

@Yogesh Mude : Thanks for the suggestion. It worked.

[Mesut Yilmazyildirim]

If you filter for them you should be able to change the assignee with the bulk change function.

For details please see Editing multiple issues at the same time

[nayanvmehta]

I thought of this first but then it was not working. In filter, it doesn't find the Inactive users. 

[Suresh Venkat]

You are right @nayanvmehta : Filter does not give Inactive users to choose from