Jira automation. Reminder for users - forcing them to be active

[Maksym Kyreiev]

We have a problem - people who create tasks are not very actively involved in their further verification or testing. For example, we received a task, then the programmer asked a question or solved a problem and submitted it for testing, and the task can wait several days until the user responds to our question or comment. The project manager has to run after them and remind them to get on with the task. It is very uncomfortable. I want to set up an automation rule in the JIRA ATOMATIOM, that will:

1. Check how much time has passed since the programmer’s last comment,
2. If more than one day has passed AND If the status of the task differs from “DONE”, an automatic comment with a reminder should appear in the task and this should continue until the user leaves a comment and changes the status of the task.

I can't find how to bind to the date of the last comment from a specific user. All I found in automation was the task update date, but this doesn’t suit me. I would appreciate any help/advice.

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Mauro Bennici,

when you talk about read-only versions, do you say you would like to assign versions to issues from your backlog? I tried the same and got this error message:

Is this also the behaviour you encounter? I think the error message explains the cause pretty good.
Epics on the other hand don't have this "same project" restriction, that's why you are able to use them.

So, I guess you would like to hide the versions of project B in your board. Unfortunately, I believe this is not possible. Can someone else teach me better?

Cheers,
Matthias.

[Mauro Bennici]

that is exactly my point.

You see versions, still you can't use them.

So I'd better hide them or use them, otherwise it's confusing.