We are about to perform a migration from a single brand instance of Zendesk to a multi-brand instance of Jira and are struggling to get an answer to what will happen to our Jira links following the migration given the situation below:
Multibrand Zendesk (migrating to this) current status - There are multiple underlying brands in here with the Jira integration tied to a single, specific Jira instance (not ours).
Single brand Zendesk (migrating from this) current status - In this instance, the Jira integration is tied to our own specific Jira instance (which is different than the Jira instance the Zendesk instance we're moving to currently points to).
Desired final status in Multibrand post-migration - All other brands pointing to their own Jira instance, while our brand's tickets still point to our standalone Jira instance.
Is the desired final status above possible, or does the Jira integration only allow Zendesk to point to a single Jira instance?
We are having a very difficult time getting answers from Zendesk or our Zendesk migration partner on this, and we're migrating to the new instance this week.
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