Jira/Zendesk Integration - urgent Zendesk migration question

[Michael Schmaldienst]

We are about to perform a migration from a single brand instance of Zendesk to a multi-brand instance of Jira and are struggling to get an answer to what will happen to our Jira links following the migration given the situation below:

Multibrand Zendesk (migrating to this) current status - There are multiple underlying brands in here with the Jira integration tied to a single, specific Jira instance (not ours).

Single brand Zendesk (migrating from this) current status - In this instance, the Jira integration is tied to our own specific Jira instance (which is different than the Jira instance the Zendesk instance we're moving to currently points to). 

Desired final status in Multibrand post-migration - All other brands pointing to their own Jira instance, while our brand's tickets still point to our standalone Jira instance.

Is the desired final status above possible, or does the Jira integration only allow Zendesk to point to a single Jira instance? 

We are having a very difficult time getting answers from Zendesk or our Zendesk migration partner on this, and we're migrating to the new instance this week. 

[Kristian Walker _Adaptavist_]

Hi Kedar,

Thank you for your question.

I can confirm that Project Configurator is designed to promote configuration from one instance to another instance such as from a development instance to a production instance.

You will find guides on how to export and import the configuration of projects inside the documentation pages located here and can find a list of all configuration items which the plugin supports inside of the documentation page located here.

If this answer has solved your issue can you please accept it in order to mark this answer as correct for users who are searching for a similar issue.

Regards,

Kristiand

[Alexey Matveev]

Hello,

You need an add-on for it like Adaptivist Project Configurator or Configuration Manager.