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Jira Service Management - Can't Edit Workflows

Cole Thatcher
November 7, 2023

Hello,

 

I'm using JSM and supporting an IT team but seem to be unable to edit workflows anymore. When I had previously set this up, there seemed to be a "hidden" settings page under Request Types > Issue Settings.

 

When I got to Project Settings > Workflow, I can see the workflow but don't see any edit options (images below). I remember being confused on where to find these settings a few months ago when I set it up.

 

I am a org and site admin so I don't think its a permissions issue.

Note: I know its a pretty basic workflow, we are trying to keep it simple.

Thanks in advance for the help!Screenshot 2023-11-07 at 10.48.18 AM.png

Screenshot 2023-11-07 at 10.48.26 AM.png

 

1 answer

0 votes
Mikael Sandberg
Community Champion
November 5, 2018

You can find the Server-side requirements for production here, and here is the documentation on Connecting Jira applications to SQL Server 2012. The one you referenced is for Confluence.

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