Jira Fix Version to ServiceNow Change Requests

[Steve Cadigan]

Hello,

I'm looking at integrating Jira with ServiceNow. Specifically, a Jira fixed version to a ServiceNow Change Order. Anytime a Jira Fix Version is created/modified, I'd like to create/update a ServiceNow Change Order. Has anyone done this before? Does anyone see  a risk with this approach?

Thanks for any help!

Steve Cadigan

[Deniz Oğuz - The Starware]

There are two ways to to it: 

1. On reminder configuration screen, there is a setting ("Send reminders of resolved issues") which you can set to false to prevent add-on sending reminders for resolved issues. 
2. Using a Scripted workflow post function to delete reminders. This requires a third party add-on like ScriptRunner. You can see an example here.