Jira Automation to add labels to incoming issues based on keywords in the description and summary

[Monika Worcester]

Hi there! I'm trying to create an automation that will add a label to incoming issues based on keywords in the description OR summary. Below is the automation I created, but so far, each time that I've emailed this inbox with a test message containing the word "FSA" in the summary and/or description, it errors out and does not work. Would love your help resolving, thanks! 

[Phu Ngo · Accepted solution]

Hi all, I reach Jira support for help.
Here the answer:
User email was blocked in the Jira server email and need they Technician to un-block it
The Reason is Jira user was created when the mailbox of the user not yet exist. (So the email address was not available) -> Server but it in block it.
-> Make sure user mail box is ready before create Jira User

[Hannes]

@Phu Ngo I think, we have the same problem. Can you exactly explain, what you did to solve this? Would be really great!

Thanks a lot!!

[shetty]

Hi, 

you can even change the jira settings for user to receive emails on their own changes even if don't opt for it, settings>system>default user preference>Edit 

by default everyone will be able to receive notification

[Yogesh Mude]

HI @Phu Ngo

Welcome to the Community!

If you want to get a notification on your own changes then you need to change in My Changes as Notify me going to User Profile.

Please have a look at the below KB for more details, hope it helps.

https://confluence.atlassian.com/jirasoftwareserver073/managing-your-user-profile-861256145.html#Managingyouruserprofile-Managingemailnotifications