Jira Automation: copy comments from trigger issue, is it possible?

[Rosana Casilli]

Good afternoon all!

I have this question, an user is asking to create a rule to create a new issue based on data from trigger issue in a different project. 

The problem I have is that information that he needs includes comments. He wants to copy all comments (or internal notes only if it's possible) to this new issue in project AA

How can I copy the comments? maybe including a json? how should it be?

thanks in advance,

Ro

[somethingblue]

Hi Mindi,

There have been a lot of changes to Cloud recently which could account for what you're seeing if you are indeed on a Cloud instance.  My Cloud instance looks like this when I go to the Create user page:

If you are on Cloud, in order to get a better idea of what's going on with your particular instance please provide the Cloud URL and I will investigate on this end.

If you are using JIRA Server you can find the version number under System Administtration > System Info.  There is a heading that says JIRA and it will be next to Version.

Cheers,

Branden