JMCF Time in Status not uploading

[paula.magalhaes]

Hello,

I have added a Jira Misc Custom Field for Time in Status so that I can see in my issue screen how much time the issue has been in a specific status. Initially when I first added it worked just like I wanted, but it stoped updating as time passed. The time displayed there is the same it was when I first added it, one week ago. I´ve looked every where and can´t find a good answer on what´s happening or how to fix it, can anyone help me?

In addition, I was looking for something which I could also see the average time all issues have spent on that status. I know there´s a plug in that will show this, but I was wondering if there are any add-ons or plug ins that will show both the time a specific issue has been on that status on its screen and a report with average times as well. I have found plug ins for both separetly but none that will do both.

Thanks in advance for the help

[Yogesh Mude]

HI @Ashwin

First of all, you don't have a reporter for Project and you will have Project Lead? the reporter is for Jira Issue/Ticket.

To change the Project Lead you need to go to Jira Settings--> Projects --> select the Project and then go to project details and change the Project Lead and Default Assignee to Project Manager.

If you want to change the Jira issue/ticket reporter then search for issues using issue Filters and Navigation and then at the top right corner you will find the Bulk change option, and choose the Edit operation and then change the Reporter.

For a bulk change, you should have Bulk change global permission and then Edit issue permission for the respective project but not the change Reporter permission.

[Ashwin]

If you want to change the Jira issue/ticket reporter then search for issues using issue Filters and Navigation and then at the top right corner you will find the Bulk change option, and choose the Edit operation and then change the Reporter.

For a bulk change, you should have Bulk change global permission and then Edit issue permission for the respective project but not the change Reporter permission? Where I Can Find Those Steps 

[Ashwin]

Where I Can Find Those Steps ?

[Bill Lantz]

Ashwin, did you ever figure this out?  I got onto this page and was able to find the answers I needed

[gauravpatel10]

Hi Bill, 

I am still not able to figure thi sout... 

Can you please go in more details about it?

is it possible to go step by step....

How to change reporter Name? 

[Usher Razavi]

Hi There,

So Basically from what I understood here are the steps till I got stock:

Step1: Search using the magnifier glass on left hand ribbon

use search criteria to filter the results. something like ...reporter = "Your Name" AND project = "Wonkey"

Step3: Select all the ... (3 dots) on right hand top corner of the page. Click and choose "Bulk Change of all xxxx issue(s)"

Step4: Select All

Step 5: Can't see the "Edit Issue"  here???? if yes, it's because your filter criteria is too broad. you'll need to narrow down your selection.

Step 6: Go ahead and tick the 

[Bill OLeary]

when I try this and click the 3 dots, I get 

"No available options"

[Harry Bob]

Hi @Bill OLeary 

You must not have those permissions. 

[Nisha Hajamohideen]

Search for the issues that had reported as your name for the project that you want to change.

From the search result, select all the issues you want to change the reporter on.

Then choose the operation "edit issues"

Check the operation "change Reporter" and select the name of the reporter that you want to set.

click next and confirm the change.

Please note, you need to have change reporter permission in order to make this change.

Check the permission scheme of the project to check if you have access to change the reporter.