Issues marked as Done still appears in a New Sprint

[Marco_Santiago]

We configured our workflow so that we have have a status of Deployed (for code that has been successfully tested and deployed). This status is mapped to a category of Done in the status definition screen. We also have status of a Closed in the workflow, for issues that are resolved for other than deployed status. This status is also mapped to a category of Done.

The problem that we're having is that when we set the status for an issue to Deployed, we're expecting these issues to drop off when we create a new sprint since these issues were resolved from the previews sprint. 

How do we get this to work?

[David Di Blasio]

Hi, 

Typically this messaging comes up if there's an issue with communication between the 2 servers. Check out the following article for a few tests you can run to confirm if this is the case. 

https://confluence.atlassian.com/display/KB/Network+and+Connectivity+Troubleshooting+Guide

I'll also add in our guide on troubleshooting applications links as it covers most issues and scenarios one might run into. 

https://confluence.atlassian.com/display/KB/Application+Links+Troubleshooting+Guide