Is there a way to add logged time to a custom field

[rfabrizio]

Hi All, 

Our team uses "Reports and Timesheets" app for our time tracking needs. Does anyone know if there is a way to use an external time tracking app and add logged time of a ticket into a custom field?  

We link tickets together in a child/parent relationship and want to find a way to sum the total logged hours of each child ticket to a parent ticket. 

Thanks, 

Raquel

[Angélica Luz]

Hi Vega,

When creating a new field on a next-gen project, we first create for one issue type and then we can just drag and drop for other issue types available in the project. The new field should be applied to old and new tickets.
Have you tried to add another issue type and add this field in order to test?
Have you checked in the issue type if the field is there and if it has the correct options?

Regards,
Angélica

[vegabeyond]

Hi, thanks for reply!

So the situation is, if I add the same Dropdown to different issue types, the Dropdown in the first issue type shows on the left(exclude Epic) will work correctly, while in others not. If I only have one issue type in the project, it will work correctly.

I confirmed many times that all the issue types have the same Dropdown which I named Category, and their options are all the same, since I just created once and directly draged it to all issue types and save, like what you said in first paragraph.

[Angélica Luz]

Hi Vega,

I've checked the fields through the database and I was able to see that there are 5 fields "Catagory" and 3 fields "Category". Can you check if both fields have the same options? Are you using both fields or only one?

Regards,
Angélica