Is it possible to set a default value for the description field for a company-managed project?

[Peter Yoon]

I know that it is possible to set a default for the description field for a team-managed project but I was wondering if it was possible for a company-managed project.

I know that there are ways to input text after a ticket is created using automation. This is not a solution that works in this case.

I would like to be able to click on create and for text to appear in the description.
We are using a third-party solution at the moment but would like to know if this possible natively within Jira.

Thank you.

[Craig Castle-Mead]

Hi Pooja,

On top of the suggestion from Yogesh - to help diagnose the issue, I'd recommend looking at the Crowd user information and check if the parent group was showing there - if it's not showing then Crowd needs the nested group option turned on. If it's showing in Crowd, then move to Jira and confirm if the parent group is showing there.

CCM

[Pooja Singh]

Hello @Craig Castle-Mead,

Thanks for your response, I have re-configured the crowd settings from JIRA which resolved the problem.

Regards,

Pooja

[Yogesh Mude]

Hi @Pooja_Singh

For more information about the Nested group in Crowd please visit the below articles and hope this will help you.

https://confluence.atlassian.com/crowd/nested-groups-in-crowd-153749260.html

https://confluence.atlassian.com/crowdkb/nested-users-not-appearing-in-atlassian-applications-linked-to-crowd-678691148.html

[Pooja Singh]

Hello @Yogesh Mude,

Thanks for your response, user directory was not configured properly.

Regards,

Pooja