In an automation, how can I transition a Jira software issue (story) cloned from a JSM issue?

[Phil Bustin]

In the Sandbox:

I'm trying to fulfill a somewhat odd request to populate a newly created column in a sprint board with only issues cloned in an automation from a JSM issue to a Jira software issue.

(An alternative might be to assign a unique priority to the created issue in the clone automation, or create a single selection field and in the clone automation, select a value for it, and sort the sprint board by Priority or by the new field.  I haven't succeeded in sorting the Sprint board by Priority.  When I click the sort arrow, thereby changing Order by Rank ASC to Order by Rank DESC, the To Do column is still sorted by issue key Ascending.)

So back to the new column: I created a new Status in the Jira software workflow used by the created issue cloned from the JSM issue, but I'm struggling to figure out a way to use a branch or other technique in the clone automation to transition the created issue to new new Status, that would populate the new sprint board column.  Can you help with that, please?

It appears I was able just now to use a new automation to accomplish the task.  Please stand by.

[Nic Brough -Adaptavist-]

Go to the workflow and edit it.  (It will go into draft mode, you won't be making changes until you commit).  Find the transition arrow for the transition that is blocked and click on it.  That will pop up the properties for the transtion, which will include a tabbed section, one of the tabs will be validators.

[Krista Heizmann]

Thank you, I am actually the admin, I don't know how I put on that validator.  I don't see it when I look at the workflow.  Where can I find that option?

[Nic Brough -Adaptavist-]

Ok, great, that's a message that one of your admins has created, and (almost certainly) put in a transition "validator".

You need an admin to edit the workflow and change the validator so that it includes the status you want to move from as a valid option.

[Krista Heizmann]

I do get a warning that the "Transition is not authorized because current Issue's parent issue should be in one of the following statuses"  How do I get the permission added to the status the ticket is sitting in?

[Nic Brough -Adaptavist-]

To add a subtask, you need:

The project to have sub-tasks (the "issue type scheme" includes at least one sub-task type)

Your account has "create issue" permission in the permission scheme

If both of those are true and you can't create them, then there is something else (script of complex config) set up by your administrators blocking it.

When you say "locked down from adding a sub-task", you have not explained how.  Knowing that could help us guide you on where to look.  Do you get an error message when you use "create subtask" from the menu?  Or is it not there?  Or it does nothing when clicked?  Or the sub-task panel is missing?  etc.