We have CRM field Company and we want to use its value as a condition in jira task automation. We need to automaticaly edit tasks in depending of the company chosen. But we are not able to select this field - it's not in the list of fields.
Atlassian Team members are employees working across the company in a wide variety of roles.
June 18, 2018 edited
Hi, Mathias.
I believe you would need to configure SAML single sign-on in your Cloud instance. Then, you would need to convert your customers to Atlassian accounts and remove their application access to prevent them from accessing undesired content, as described in
Jira Service Desk customers who are not using an Atlassian Account will not be able to log in via SSO as these accounts live outside your organization and therefore will not pass through the SSO workflow unless they are converted to Atlassian Accounts:
To migrate a portal-only customer to an Atlassian Account, you need to browse to them and click on Migrate to Atlassian account in the Portal only customers view in your site administration. This documentation explains the advantages and disadvantages of portal-only customers and customers with Atlassian Account:
I would like to add that this will only work for JSD customers who are part of domains that have been verified.
The good news is that our developers are already working on this feature that seems to meet your requirement precisely and it should be implemented very soon, as we can see here:
That sounds very complicated. At the moment we don´t know if we want to use the cloud or the server version of JSD. If we decide for JSD cloud, do we need to create an account for all of our customers?
I can´t access the dokumentation "..accounts-913"
Do we need "Atlassian Access" for SAML? If so, do we need to pay for all users of JSD or just for our 6-7 Agents?
Kind Regards
Mathias
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
So at the moment it is not possible to integrate LDAP or connect JSD Cloud directly with Azure AD? I would need to know this for deciding between JSD Server and JSD Cloud.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Atlassian Team members are employees working across the company in a wide variety of roles.
June 20, 2018 edited
Hi, Mathias.
Yes, you need to create an account for your customer.
You need to have already subscribed to Atlassian Access before you can set up SAML single sign-on for your managed users. You need to pay for the agents only.
We don't have any oversight over the estimated delivery of the feature, such an update is also communicated by Product Managers in the feature request.
I'm afraid currently, it's not possible to integrate JSD directly with LDAP.
We would suggest opening a new thread for new topic.
Cheers Suren Raj
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.