How to remove "Created via e-mail received from" from mail handler incoming mail?

[Valentin Grabner]

Hey there,

I implemented a quick support email address via an incoming mail handler that creates a ticket with the subject and message of the email. As it should be anonymous for complaints, I would like to remove the "Created via e-mail received from" comment in the ticket. Is there a way to do that?

[Ravi Varma]

Hi @[deleted],

You need to develop a custom app to capture the generic event and check if Sprint field value has changed in the change items. If Yes, then you should put in the code to change the issue status. Hope this helps.

Refer : 

• https://community.atlassian.com/t5/Jira-questions/How-to-change-status-on-adding-to-sprint/qaq-p/285557
• https://confluence.atlassian.com/adminjiraserver071/listeners-802592235.html?_ga=2.67310293.591149831.1541646089-1240344902.1532247927

Regards,

Ravi Varma

[Deleted user]

As I understand it though, Listeners are not permitted in the Cloud version of JIRA.

[Ravi Varma]

In that case, you can try the following steps:

• Check if adding issue to sprint event triggers a webhook. If Yes, then define and configure the webhook for that event 
• Develop an app which processes the event that checks if the Sprint field has changed in the change items for the issue that the webhook has sent to the app (This needs to be evaluated if you can check whether Sprint field has changed).
• This app should be hosted on an external server so that the webhook can invoke this.
• If Sprint field has changed, then the app should invoke JIRA REST API to change the issue status

You may need to do some R&D on this solution.

Regards,

Ravi Varma