How to notify customers upon updates to a feature request?

[Haganta Ginting]

I have a public tracker project through which I would like our customers to be able to stay updated on the features they have requested. Customers would be able to view these public tracker ticket, and I would like them to be notified whenever updates happen to this ticket. This is set up as a Jira Software project at the moment.

At the moment, I am not able to add our customers as watchers to these feature request tickets. The customers I have set up in our JSM project do not show up as users I can add onto these issues. So at the moment, they are not notified when updates happen to these feature request tickets. As a workaround, I am considering adding a custom user field through which I could enter a user's e-mail. Afterwards, I would set up an automation that would send out an e-mail to these users whenever an update happens to the feature request. However, it does not seem like I can add a customer to this user field.

I would like to know if there is a direct way for us to automate notifying our customers whenever the feature request tickets are updated. If there is no way, I would like to know if it is possible to add customers into a custom user field, or if there would be any other workaround to allow customers to be notified on updates to our feature requests.

[Vickey Palzor Lepcha]

This looks more like " cloud service availability " issue to me . 

[Fraser Colmer [Zephyr]]

Devika,

Thanks for leaving your comment on the Atlassian portal, but please see these two links below. One will allow for direct correspondence with Team Zephyr's support staff. They will be able to answer any technical questions you may have. The second link are solutions to a similar problem.

https://support.getzephyr.com/hc/en-us (submit a ticket)

https://support.getzephyr.com/hc/en-us/community/posts/203843395-I-can-t-see-Test-Details-and-Test-Execution-on-the-JIRA-CLOUD 

Hope this helps,

Team Zephyr

[Devika Pondicherry]

      

able to Access Test case but not able to see Test details

 

[Vickey Palzor Lepcha]

An image of error screen would help understand more.