How to enable canned responses for projects other than Service Management

[Sara Nicholson]

We have Service Management and our ticket editor has canned responses. However, our other projects do not have this option in their ticket editors. How can we enable it for our other projects? 

Thanks! Sara

[Joe Pitt · Accepted solution]

Depending on how many providers you have @[deleted] answer could get messy and complicated. Another option would be to have separate projects for each provider. 

[Ollie Guan]

Hi @[deleted],

Have you tried using the Issue security levels feature?

Issue security levels are created within issue security schemes and let you control which user or group of users can view an issue. When an issue security scheme is associated with a project, its security levels can be applied to issues in that project. Sub-tasks will also inherit the security level of their parent issue.

https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

[Deleted user]

Hi @Ollie Guan,

Thanks for your answer.

Yes, I do. I tried to configure some Issue Security Levels, one per supplier. But when I created a user story related with an epic that had security level configured, the user story didn't inherit the security level of the epic.

I think that could cause some trouble.