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How to create automated rules between a Jira Software project and a Jira Service Management project?

Hello everyone,

I would like my issues from the Jira Service Management project A to be closed when my issues from the Jira Software project B are closed as well.
We link the issues together and this would avoid having to close all linked tickets manually.

I can't get the rule to work with two projects of a different Jira product. I don't know if I'm doing it wrong or if it's not possible to use automation for two different workflows of two different products.

Thx for help,

2 answers

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1 vote

Answer accepted

just contact the plugin author @ https://marketplace.atlassian.com/vendors/20313

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Checkout the Experts site if you have not so already.

https://www.atlassian.com/resources/experts

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