How to block the transition of Bug from dev in progress to Dev done if root cause is empty

[Dipti]

I have to check if the Root cause field (Added as a descriptive field) is empty when the issue is moved from the development in progress status to development done status.

If it is empty that transition should be blocked.

[SMS]

Lance,

Is this your personal plugin or is it a plugin from Marketplace? If so, can you let us know which one? 

Have you tried clearing the plugin cache? 

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins
  

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Regards,

Shannon

[Lance Wong]

i will try it. Thanks

[Lance Wong]

i renamed the dir, restarted, JIRA created a new dir. Still get the phantom-handler error msg. :(

ERROR [] JIRA-Bootstrap null[null]: Cannot instantiate message handler 'com.jira.plugins.mail.handlers.XLSMailHandler. This service will not work until this problem is fixed.

[SMS]

Hi Lance,

Can you confirm if clearing the plugin cache was attempted as well? This doesn't require that you rename any directories. You must delete them.

Regards,

Shannon

[Lance Wong]

it seems to me that renaming that dir would effectively do the same thing, and it seemed like it did since the .osgi-plugins dir was recreated by JIRA

i deleted the .osgi-plugins dir and everything happened the same way. After JIRA restarted, the .osgi-plugins dir was recreated and then that same error message got spit out to the log file (cannot instantiate message handler). Thanks for your help btw

[SMS]

Lance,

Can you show us the full startup sequence surrounding the error you're encountering? This will give us more information.

In addition, can you let me know which add-on this is that is causing you trouble?

Shannon