How to automate if only a specific component was added

[Grady]

Hi,

I'm trying to set up an automation for our workflow so that whenever an issue is assigned to our board (determined by component), it is assigned to me to review, prioritize, and ensure requirements are set.

The issue is that without diving into advanced automation syntax, the best we can do is to trigger when a component is changed and includes our team's component. That means that if another component is added on, it is reassigned to me despite having the same team component the whole time.

What I'm trying to do is find a way to compare the prior component value to see if only our team component was added (rather than just any).

Below is the current expanded workflow and what I've tried for this comparison so far. I'm sure I'm doing something wrong with the syntax. I found the {{fieldChange.from}} property but unsure how to use it.

Thank you for your help.

[Marc Jason Mutuc]

You can probably do this by making them a Service Desk client instead. Do you have Service Desk?

[Candy]

I'm not too sure, how could I find out? 

[SMS]

You can go to your billing section in Cloud to see which subscriptions you have.

Essentially, you need a Jira account to edit or comment on a ticket. Jira Service Desk is the only application that also allows you to create customer accounts which are free and do not require a license.

Regards,

Shannon