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How do I change the default value for the resolution field on the resolve issue screen?

Katherine Burkholder
Contributor
April 23, 2019

Right now the default value for the Resolution field on my Resolve Issue screen is set to "Done." How do I change that to default to a different resolution value? 

Note: The "Resolution" field is NOT a custom field. 

2 answers

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Nic Brough -Adaptavist-
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January 31, 2013

You need to check that this user has the right to browse users. Go to admin -> global permissions to find it, and make sure she's in at least one of the groups named there.

1 vote
Jobin Kuruvilla [Adaptavist]
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January 31, 2013

Does she has the "Browse Users" global permission? Being an administrator does give you that automatically. Have a look at global permissions under Administration.

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