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How can I unlock the Configuration of custom fields

Jessica Dahm
November 4, 2021

Why is the configuration of some fields e.g.  "Sprint" locked by Jira and how can I unlock those fields again? Because in the old issues it's there and only in the newly created ones I can't add this field. 

1 answer

0 votes
John Chin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 16, 2012

Hi Andrey,

Could you please try the following steps to clear your cache in your end and restart JIRA to identify the error still appears on your page?

  • Stop JIRA.
  • delete all folder in caches folder. (..\JIRA Home directory\caches)
  • delete all hidden plugin in (..\JIRA Home directory\plugins)
    • JIRA_HOME/plugins/.bundled-plugins
    • JIRA_HOME/plugins/.osgi-plugins
  • Restart JIRA.

Good luck,

Regards, John.

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