How can I access when getting "Board Not Found" error?

[Jory Howell]

I created a Scrum Board in Jira and we changed the name of the board and the Component linked to the board, but now I can't access the board. My manager, who I handed the board off to after it was created, can still access the board and tried sharing it with me, but when I click on the link I get the Board Not Found error. 

I have tried clearing my cache, accessing from share link, and accessing by searching for board, but I am unable to see or access the board. I am assigned tickets on the board and I can get to the tickets by using an assigned to be filter, but I'd really like to be able to access the board.

[Thomas Schlegel · Accepted solution]

Hi @Ali B.,

I would create a project role. Call it "External Partners" or so.

Then add

• users from A and C to that role in project A
• users from A and B to that role in project B
• users from B and C to that role in project C

Then, you can share the same permission scheme between these projects. You only have to grant permissions to the project role ("External Partners") instead of groups or users.

[Ali B.]

@Thomas Schlegel But this also requires that I edit the Permission Scheme of the project and add the role External, doesn't it?

[Thomas Schlegel]

Yes, you have to edit the permission scheme. But you only need one permission scheme and not three of them. You can share the scheme, if the other permissions are the same for all projects. 

[Ali B.]

@Thomas Schlegel thanks for your support! It all works now

[Thomas Schlegel]

You're welcome, @Ali B..

If you think, your question is answered, please accept the solution with the checksign. 

Other users with similar questions can find answered questions more easy with such a marker.

Thank you

[Bastian Stehmann · Accepted solution]

Hi @Ali B.,

do all you external partners have the same permissions in all projects?

You could create a project role "External Partner" and grant this role the permissions it should have.

Then you can simply add the Users from Partner A, B or C to that role in project permissions.

[Ali B.]

@Bastian Stehmann the external partners are not allowed to see the other projects, e.g. Exernal Partner shall only have access to Projects A and B but not C.

If they are all in the same role I think Partner A can also have access to Project C, can't he?

[Bastian Stehmann]

Hi @Ali B.,

no, Partner A won't see Project C if no user from Partner A is added to the project role in Project C as the roles are per project.

If you add user from Partner A to project A and B, they will only be able to see project A and B.

[Ali B.]

@Bastian Stehmann okay, thanks! but still  i have to edit the permission scheme of the project and add the role external partners or is this role not necessary at all?

[Bastian Stehmann]

Yes, right, please see @Thomas Schlegelanswer.

[Ali B.]

@Bastian Stehmann thanks for your support. it all works now