Getting Email Notifications from Jira Automation there is no pending issues with assignee

[Vishnu Vardhan Chenna]

Hi Community,

I have set up Automation rule to notify Issues due with in next 3days and issues due with past due dates, This rule is executes every day at given time and assignee gets notification every day. here there is no issues due for next 3days and past due dates still user(assignee) gets blank mails. could please help me how to control this blank mails.

Thanks.

Best Regards,

Vishnu Vardhan 

[Nic Brough -Adaptavist-]

No, it's simply reporting what is there - "unresolved" is displayed by Jira when the field is *empty*.  The CSV does not do any translation, it just gives you the actual data (nothing)

[Hema TB]

@Nic Brough -Adaptavist-

Thanks for the reply. How can this possible in the older version of jira 5.2? One of our clients is complaining that in the newer version of jira unresolved in not available in the report. How is this possible?

[Nic Brough -Adaptavist-]

In 5.2, they were using the excel download which translated "<no value>" into "unresolved".  The CSV export does not translate, it just gives you what is really there.