I have created this filter to show me all tickets with the internal_support label that are any status accept for Closed or Done. For some reason my JQL query is not filtering out tickets with status Done. Here is a screenshot that shows a sample ticket with the Done status still appearing in the list. Is my query incorrect? Can anyone help me? FYI, I removed some information for security purposes so that is the reason for the extra white space.

Free Version of JIRA

Hi,

I on a free JIRA software version. I would like to check what is the time period for free version and what is the time period for Standard version..

Regards,

Siva

2 votes

Answer accepted

Hello,

Put AND instead of OR.

Or just change to

status not in (Done, Closed)

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WORKED! Thank youuuuu! Community Champion indeed.

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You are welcome! If my answer helped you, kindly accept my answer.

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Done! Thanks again!

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