Field Required Validator - Option to select one or another value

[Lillian Shibata-Salley]

1. I have 1 field with multiple values to pick from

2. Out of 5 options, 2 values are OK for the JIRA to move forward "Completed" or "Bypassed"

3. I'm using the field required validator to ensure that one of those values are selected before the JIRA can move forward.

How do I configure the Field Required Validator to determine whether "Completed" OR "Bypassed" is selected so it's validated?

One of the options when setting this up says: 

• Option [A,B] would allow a selection of options: Option A, Option B or both.

So I tried numerous combinations "Completed,Bypassed"; "[Completed,Bypassed]"; "Completed, Bypassed", etc. and same error. I must be missing something simple...

Is there a workaround if that's not possible without having to pay for an add-on?

Thanks,

Lillian

[AnnWorley]

I have an idea why it could be happening. If the username is just initials in G Suite (Google) it could change it back every time she logs in:

Manage users without group-based syncing

"Once your users are linked, Atlassian Cloud will keep your users' details up-to-date by synchronising the account's details from G Suite each time the user logs in. If the user's information is manually overridden in Atlassian Cloud, the link is essentially broken, and Atlassian Cloud will not update the user's information from G Suite again."

When you change the name to first and last name, are you doing that in Atlassian Cloud? If so, theoretically that would "break" the link so it doesn't update from Google any more.

[Rick Waugh]

That's what we thought originally, as well, but her Google account is not set up that way. It seems fine now - Atlassian was doing some migrations of users at the time, which may have caused the issue. Very weird.