External User Access to only one "NEXT GEN PROJECT"

[Jaime Mabini]

Hello,

We are trying to provide our customer access to one of our Next -Gen Project. The question is, is this possible in next gen version of a project? I am aware that in the classic version, you can add an external user (customer) to a specific project. But I cannot find a way to do it in Next Gen Project.

Thank you!

[Benedikt Bjarni Bogason [Tempo] · Accepted solution]

Hi David, One method would be either select one of those issues to track time against, or even create a separate issue that functions as a bucket for all the worklogs. Just be careful not to accumulate "too many" worklogs against a single issue, as this might aversely affect performance. If your projects are long running, create a new issue periodically (e.g. yearly or quarterly). I am sure there are other ways. Cheers, Benedikt, Tempo Team

[David Hanson]

Hi Benedikt,

Thank you for your suggestions and timely response.

While this would work, it feels like a "hack". I think I will stick with our existing solution that addresses this need out of the box. Hopefully, in the near future, Atlassian will consider supporting time capture where the issue is optional. I would love to embrace Tempo and this is the only road-block.

If you would like more information about our workflow and the existing solution we use, please message me privately.

Thanks again for your help, Benedikt.

David

[Viðar Svansson [Tempo]]

Hi David,

Would love to have a chat on this. It would be best to get the dialog going in our support project (which is private)

https://tempoplugin.jira.com/browse/JTS

Cheers,
Viðar