Delete users from a deleted LDAP

[Olivier Lottin]

Hello,

We have a locally hosted jira software, and we had an AD migration following the acquisition of our company.
The problem is that some disable AD accounts from the old LDAP had not been deactivated from Jira access (Access to the application: Jira Software had not been unchecked on the profile).
And those disable AD account have not been recreated in the new LDAP server.

So the user which remains in Jira is therefore an user of the old system who is no longer accessible.

And so that we can no longer uncheck this box of the access to the application.
We have the following error message:

com.atlassian.crowd.exception.runtime.OperationFailedException: org.springframework.transaction.CannotCreateTransactionException: Could not create DirContext instance for transaction; nested exception is org.springframework.ldap.CommunicationException: OldDomainControler:389; nested exception is javax.naming.CommunicationException: OldDomainControler:389 [Root exception is java.net.UnknownHostException: OldDomainControler]

The problem is that the user is still using an access to the application: Jira Software license even though it no longer exists. and due to limitation of the number of license locally i can't add new user for connect to Jira.

Is there a way to uncheck this box and make the used license available ?
Without necessarily deleting the user, but at least being able to release the access license.

Thank you.