Create an alert automation when ticket stuck in a column

[Sandra Kabamba]

Hello, I would like to create an automation rule with 2 levels of alert

1. When a ticket stay more than 2 days on specific states (Blocked and code review) without any modification then the assignee is tagged on the comment section with a message 
2. If tickets stay more than 4 days into a column the list is sent into a slack channel

I tried to do it directly on the automation section but it seems that there's no action or trigger regarding time. Should use a JQL query? If yes, how to compose and integrate it into my board.

Thanks by advance

[Deleted user · Accepted solution]

No, its not possible, they are numeric.

If you want some kind of magic ID that the issue key does not provide, eg to indicate relative age (oh, maybe be like JIRA bug reports :) ) then you would be better off and safer, to implement a custom field _however_, it would only be useful to use for locating, rather than be used in a ranged query, and if that were your intention, then the existing 'created' value and issue key could be used without any customization whatsoever.

[ChangJoon Lee]

Thank you.

It has been added to feature request.