Create a custom button or custom link on issue view

[MrUpsidown]

Been searching on that topic for HOURS but couldn't find a single suitable solution. What I am after : I need a custom HTML BUTTON or custom HTML LINK that when clicked, will open a new browser tab and follow that link.

What I have tried : Jira built-in URL Field. It works but it's just SUPER UGLY as the entire link just displays and it seems there is no way to display the link as a standard HTML <a> element. My link is a long URL string with lots of parameters so I get something like

https://api.mywebsite.com/intervention/add?id={{issue.key}}&param1=ABCD&param2=EFGH&param3=JKLM&param4=NOPQ&hash=e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Which obviously is TERRIBLE in terms of user experience.

Then I found several articles saying I should create a WEB ITEM with Scriptrunner but after reading dozens of documentation pages, I found out that WEB ITEM is NOT available on Jira CLOUD (only on Server).

So is there really no way to create a SIMPLE HTML LINK or a SIMPLE HTML BUTTON to just open an external link???

[Andy Heinzer · Accepted solution]

I have seen this specific error happen on Jira instances that are still running an Oracle 11g or earlier database.  Jira 7.x.x versions do have support for Oracle databases, but only 12c versions.   This is documented in the Supported Platforms docs.

I created a new KB to help users address this problem, please see Upgrade task buildNumber=73011 failed com.querydsl.core.QueryException: Caught SQLSyntaxErrorException - JIRA Knowledge Base - Atlassian Documentation

[Gregory Van Den Ham]

Hi, did you review the upgrade notes for 7.3 and 7.4.   Take a look at the 7.3 notes.  There's some changes there to mysql and ssl changes.

You may also try stepping up.  Upgrading to 7.3 and 7.4 to see where you fail.

Also, can you indicate what upgrade process you're following, database and os you're running?  That may help the community resolve.

[achref_bziouech]

thank you greorgy . 

i followed this tutorial :

https://confluence.atlassian.com/adminjiraserver071/upgrading-jira-applications-using-a-rapid-upgrade-method-802592264.html

Database is Oracle and os is Linux