Counting reopen times using Automation

[Yael Geffen]

Hi everyone,

I used this guide: https://confluence.atlassian.com/automationkb/how-to-count-the-number-of-times-an-issue-was-reopened-using-automation-for-jira-1183682960.html

to automate the reopen counter on Jira, and when I checked it, it seems to work only for the first time I reopen a ticket. When I move a ticket from "Done" to "To Do" the second time around, the rule doesn't execute and the number of times don't change to 1. Anyone knows why?

[Matthias Gaiser _K15t_]

Hi Rohith,

do you know about issue links? With issue links, you can define a relation between two issues. For every issue link you define a link type how you link these two issues. In your case, this sounds like you would use a "depends on" issue link.

So, you'd model task X depends on task Y and task Y depends on task Z. So, when you're on the task X you could navigate through the issue links to the task Z.

Does this help? If you're searching for more sophisticated solutions, you could have a look at the marketplace apps, e.g. Structure.

Cheers,
Matthias.