Counting reopen times using Automation

[Yael Geffen]

Hi everyone,

I used this guide: https://confluence.atlassian.com/automationkb/how-to-count-the-number-of-times-an-issue-was-reopened-using-automation-for-jira-1183682960.html

to automate the reopen counter on Jira, and when I checked it, it seems to work only for the first time I reopen a ticket. When I move a ticket from "Done" to "To Do" the second time around, the rule doesn't execute and the number of times don't change to 1. Anyone knows why?

[Tansu Akdeniz]

Hi @cloudmaven,

There is a JIRA Software Cloud REST Api.

It returns; board name, board type, project name, project key, project type.

GET /rest/agile/1.0/board/{boardId}

• https://developer.atlassian.com/cloud/jira/software/rest/#api-rest-agile-1-0-board-boardId-get

Also following one returns more details such as board filter, subquery, columns, ranking etc.

GET /rest/agile/1.0/board/{boardId}/configuration

• https://developer.atlassian.com/cloud/jira/software/rest/#api-rest-agile-1-0-board-boardId-configuration-get

Please check this link for all methods.

[Warren]

Hi Gabriel

To add to what @Tansu Akdeniz has said, 

https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-api-3-project-projectIdOrKey-get

gives you all the project details, so you should be able to get all the info you're after