Copy Workflow issue

[Chad Brooker]

Hello! 

New JIRA admin here. We had a software engineering workflow that we needed to add a zendesk integration in as a post function. So as to not mess with other projects. We copied the workflow scheme and workflow and added the integration, so that everything else should be the same. Unfortunately, After we made the change, we couldn't submit a ticket using that issue type. I checked every screen and screen scheme and everything was the same as before. When I switched back to the original workflow for the issue type. We were able to submit the ticket. The issue creation view did seem different, but I did not put in any different information.

Is there something that I am issing?

[Nic Brough -Adaptavist-]

I don't think that's unreasonable.  But I would question why you're being asked to shut down a project that has work that needs doing in it.  Surely those should go on in that project until they are fixed?

I don't think there's anything wrong with another project absorbing outstanding bugs etc, but I would question why you're shutting down a perfectly good project if the new project is just there to hold the bugs from the old one.