Copy Comments from One Ticket to Another During Automation

[Samantha Hiner]

Hello!

I am setting up an automation to move (via cloning and deleting) a ticket from one project to another project based on specified triggers.

As part of this, I would like to copy the comments from the original ticket to the new clone. I've seen lots of articles on using smart values, but why doesn't the Set Field Value option on the Clone Action work?

I am able to copy the Description and Labels using this feature. However, the "Copy Comments from [Trigger OR Current Issue]" does not work for me. I receive an error, "

Could not find your configured field, it may have been deleted? Comments."

Again, the copying of comments on the Clone Action does not work with either "trigger" or "current" issue.

Thank you!

Sam

Automation Setup

Error

[JamieA · Accepted solution]

It should work, try something like:

AJS.$(function () {
	AJS.$("#summary").closest("div").after("<hr>")
});

It's a bit harder in jira5, but you can still do this.

[Eric Blair]

Thanks, but it doesn't work, this is what i tried:

<script language="JavaScript">

jQuery(function(){

AJS.$("customfield_10510FieldArea").closest("div").after("<hr>");

});

</script>

nothing happens when I do that. And there is a div there, I can edit the dom with chrome and insert an HR manually and that works.

[JamieA]

> Thanks, but it doesn't work

Yeah, but what I put does work, because I tested it.

You don't mention what jira you're on, but that fieldarea stuff is an old version. If it's an element ID then you need a #, ie AJS.$("#customfield_10510FieldArea")

[JamieA]

No, it doesn't matter. The IDs changed between one version of jira and the next around that time, I think FieldArea was downcased. Can you paste the bit from the html source that contains that element, so we can check.

NB - this is one problem with doing this, you will end up needing to change it quite often.

[Eric Blair]

I'm on 4.1 Jira. I added the hash and still nothing. I do have javascript in other fields and that works. Does this code need to be in a specific field's description? I would imagine not.

[Eric Blair]

This worked for me:

<script language="JavaScript">

jQuery(function(){

AJS.$('#customfield_10649FieldArea').find('div.fieldDescription').after('<hr>');

});

</script>

[Charalambos Hadjichristodoulou]

Please pardon my ignorance but is the above still valid in JIRA 6.3? Where exactly would i need to put the above code fragment?

[Geoff Wilson]

the last 2012 comment adds some blank pixels below a field, but doesn't show any kind of horizontal rule on v7.1.9

[JamieA]

Works for me - perhaps it's the styling of the hr

[Joe Harmon]

Where are you putting the content?  In the description of any field?  Not working for me either.