Copy Comments from One Ticket to Another During Automation

[Samantha Hiner]

Hello!

I am setting up an automation to move (via cloning and deleting) a ticket from one project to another project based on specified triggers.

As part of this, I would like to copy the comments from the original ticket to the new clone. I've seen lots of articles on using smart values, but why doesn't the Set Field Value option on the Clone Action work?

I am able to copy the Description and Labels using this feature. However, the "Copy Comments from [Trigger OR Current Issue]" does not work for me. I receive an error, "

Could not find your configured field, it may have been deleted? Comments."

Again, the copying of comments on the Clone Action does not work with either "trigger" or "current" issue.

Thank you!

Sam

Automation Setup

Error

[Kevin Molloy · Accepted solution]

All fixed now, phew.

[Kevin Molloy]

Hi Marcus

A disable email button would have been wonderful but we are not yet on v5.2.

anyway, the mystery of multiple emails has now been solved.

https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation%2C+Comments+or+Notifications

[Mark O.]

What's the point of posting a link if Atlassian is going to break it without a redirect? This question is no longer answered

[Marcus Silveira]

Hey Mark,

Seems the new link for this doc is at https://confluence.atlassian.com/jirakb/duplicated-issue-creation-comments-or-notifications-280068481.html

[Marcus Silveira]

Hi Kevin,

You can simply change the notification scheme on your project administration screen or you can disable the whole outgoing mail server, stopping JIRA from sending any emails.

Hope this helps,

Marcus

[Kevin Molloy]

Thanks, but it's the whole JIRA system.

[Marcus Silveira]

Ok Kevin.

Depending on your JIRA version you should have a Disable button to stop the outgoing mail server (JIRA 5.2.x). If you don't have the Disable button, you'll need to remove the whole mail server configuration.

[Anshul Monga]

In my case, despite disabling all notifications and disabling SMTP details whenever a new ticket is created via incoming email; the sender gets an email notification. 

I want to disable this auto email notification. Can anyone help ?

[Iza]

hi, i cant find notification setting for disable my email notification.

[Nic Brough -Adaptavist-]

Talk to your administrators about the notification scheme in your project(s)