Cannot upload attachments with special characters - "Malformed characters" error

[Kamil Beer]

Hi,

after a recent Jira Software upgrade from 9.6 to 9.10, users on my Jira instance are unable to upload attachments containing special characters like č, ř, š.

When they try to upload such an attachment, they see the following message:

"File "ÁBCD.DOC" was not uploaded

Could not save attachment to storage: Malformed input or input contains unmappable characters: ÁBCD.DOC"

What could be the reason for this? I already tried searching around and found that one of the solutions is to change the starting parameters to look like -

JVM_SUPPORT_RECOMMENDED_ARGS="-Datlasssian.plugins.enable.wait=300 -Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8"

However I found that newer versions of Java ignore these parameters. What can be done about this?

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

The permissions are only editable by administrators.

What you should do is give the project a set of permissions that are based on roles.  Then your project administrator can put people into the roles in their projects.

[Matheus Fulginiti Schonarth]

Hi Diogo,

Welcome to the community!

I believe that to be able to edit a permission scheme, a user needs to be a jira administrator of the instance.

There's a feature request created to allow users to be admins of only a specific project, and not for the entire instance. You can Watch it to be notified of all updates here: JRACLOUD-3156

I think that in your case you'd need to make the user1 a jira administrator.

Maybe a workaround for this would be to use Next-gen projects, as they can be restricted to be edited and accessible by certain users and the permissions are simplified.

Let me know what you think!

Cheers,

Matt