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Can't view Github branches on a Work Project board

Keith Petrillo
November 2, 2023

I've been using a Software project for years now with GitHub linked fine. However, I migrated to a Business board for a better layout, but now I can't link GitHub branches to the tickets. I've changed the keys to match, but still no luck. I've done the backfill tool several times as well. 

3 answers

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Deleted user
November 5, 2018

Hi @Joyce Ho,

This is interesting, can you screenshot your system settings for sharing boards, filters, etc? It may assist in uncovering what is actually happening.

Thanks 

Joyce Ho
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November 6, 2018

@[deleted] We have just found that there was some miscommunication. The problem has gone. Thanks!

Deleted user
November 7, 2018

Hurray @Joyce Ho,

Have a great day :) 

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Marty Johnson
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November 24, 2020

To help people in the future. 

This is caused by someone creating a private filter and assigning that to the board. Make sure the filter permissions are set to the appropriate permission. This feels like a bug within Jira that an admin can be blocked from their own board. Also the filter for the board can't be changed as you 

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Micha
Contributor
August 29, 2019

I am having the same issue. How did you resolve this @Joyce Ho ?

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