Automation rule not kicking in when changing issue to a sub-task

[david catriel]

Hi everyone

I'm trying to create an automation rule that will clear out certain fields when an issue is converted to a subtask, and the rule just doesn't seem to get triggered at all. Unsure what I'm missing. Any ideas?

I've tried using a condition to check the "Type" field itself for when it's changing value to "Sub-Task" as well as using smart values. Nada. Is a change to  a sub-task not considered a field change maybe?

[Brant Schroeder]

At this time users are required. If your users are in both Trello and Jira just make sure that their Jira email is what is used.  https://confluence.atlassian.com/adminjiracloud/importing-data-from-trello-951386555.html