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Automation for Issue created trigger doesn't work when I am made assignee

Michelle
November 2, 2023

I have an automation rule created where a new issue is created on my board if an issue not on my board is assigned to me.

However when an issue (trigger issue) on another board is assigned to me, a new issue is not being created on my board

Even stranger is that I get an email telling me the trigger issue has been assigned to the owner of the board on which the trigger issue resides - when I view the issue it is clearly assigned to me

Rule.jpgNot created on my board.jpgTrigger Issue.jpgWrong Asignee.jpg

1 answer

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Joe Pitt
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November 1, 2018

No options out of the box. Look for a plugin or script available in Cloud. You also need to determine if the field is already entered and the issue saved before doing the check or do you want the check to be in real time on the screen so the fields are available and if the invoice is entered the fields would be disabled and cleared if they were already populated. People don't always enter data in the fields in the order you expect. 

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