Automation creating duplicate issues

[Rahul]

I have created an automation like when issue transitioned from "Inprogress" to "InQA" a QA ticket will be created and linked to this ticket. But when the parent issue re-opens and it go throughs the flow again from Inprogress to InQA again automation rule creating one more QA ticket. How to restrict this???

[Mark Markov · Accepted solution]

Hello @Tyler Brown-Jones

Use triggers to solve this.

https://confluence.atlassian.com/adminjiraserver071/configuring-workflow-triggers-802592811.html

So you ll need to create transitions from source status to destination status with trigger

[Tyler Brown-Jones]

Ahh brilliant, thanks Mark!

[Tyler Brown-Jones]

@Mark Markov i also need to check that the remaining time is set to 0 too, as the transition will be from "in-progress" to "done".

[Mark Markov]

@Tyler Brown-Jones triggers ignor all validators or conditions, but post-functions still executing. Triggers developed for different purposes.

As workaround i can suggest you to do script post-functions, that will check whatever you need and transition issue back if needed.