Automation is Not triggering Issue Commented

[THIBAULT JOSSELIN]

Hi,

As part of a Jira-ServiceNow link, I'm looking to automate transition's tickets when a comment from Service Now is added to a ticket.

The comment is added to the ticket automatically by a generic user, and should trigger the following rule:

Problem: the rule is never triggered as I can see in the audit log.

To go a step further, I manually added the same style of comment...and the rule was triggered !

Is there a rule or special feature for external users in jira automation? That's the only difference I can see.

[Bastian Stehmann · Accepted solution]

Hi @zhangwei,

welcome to the community.

Atlassian does not share roadmaps for their products.

What you can do is to check the Blog, look at the community for announcements of new features or have a look at the developer community, because they share some information for the next release there so that developers can prepare for changes.

[zhangwei]

Thank you very much!

[Kat Warner]

There is a roadmap for Next-Gen on Jira Cloud here but in other posts there are no plans for provide roadmaps for Jira Server and Data Centre.