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Assistance on the automation

Dhanush
Contributor
May 16, 2023

Hello guys, 

We currently have an requirement to capture the count the issue has been re-opened from "closed" to "In progress".

We have a Custom field of number type to capture the count. And we have an automation in place to capture the count.

I am having problem with the capturing the count if the transition is happening more than once. As the value still shows 1.

Screenshot 2023-05-16 175500.jpg

Any inputs would be much appreciated. 

Regards,
Dhanush

1 answer

0 votes
Claudiu Lionte
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 25, 2018

Hi Ayax,

Is this issue concerning Jira ServiceDesk? If so, which implementation? Is it Cloud or Server (self-hosted)?

Also, what version of IE does your customer use?

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