Approvers can't access to the ticket after approval

[Paul Gautier]

Hi, 

In my workflow, I have two approval steps : 

- Validation of 1 person 

- Validation of 1 person in a group of 2 people

When the approvers accept the ticket and they want to watch it after, they can't access to the ticket with the following error message : 

Can you help me ?

Best regards,

Paul 

[Ranganath HV]

Use the same UTF-8 formatting to import comment. Anything you import to JIRA should be UTF-8 format only

[Maria Burrows]

Thanks Ranganath.  I have been using the UTF-8 formatting.  It still does not import the data in the comments field as formatted. However,  i have found that if i go into the csv file and manually format the comment column using the text formatting notation supplied by Jira, the resulting comment is formatted enough.

regards

Maria.