Approvers can't access to the ticket after approval

[Paul Gautier]

Hi, 

In my workflow, I have two approval steps : 

- Validation of 1 person 

- Validation of 1 person in a group of 2 people

When the approvers accept the ticket and they want to watch it after, they can't access to the ticket with the following error message : 

Can you help me ?

Best regards,

Paul 

[Rachel Wright]

Hi Tomek,

You're talking about the "Dashboards" drop down menu, in the main navigation bar, at the top of any JIRA page, right?  If so, the links in that menu are specific to each user's preferences.  The links consist of dashboards they've marked as a "favorite".

For users who login, send them the URL, with the unique parameter you mentioned, and teach them how to make the dashboard one of their "favorites."  

When they visit your dashboard, have them look for the popup shown below.  

Alternatively, they can search for your dashboard and click its "star icon" to make it a favorite.  Start a dashboard search here:  yourjiraurl.com/secure/ConfigurePortalPages!default.jspa?view=search

Once they have favorites, they can manage them here:   yourjiraurl.com/secure/ConfigurePortalPages!default.jspa?view=favourites

For users who don't login, I think they'll just need to bookmark the URL in their browser.

Hope this helps!

Rachel Wright