Advanced Roadmap Permissions to View

[elizabeth_jones]

I've been using the new Advanced Roadmaps and I love them! One thing is still confounding me however. Under application settings I have granted all "jira-users" access to view Advanced Roadmaps.

I have granted all jira-users the ability to review roadmaps (see screenshot)

In addition, the individual plan I have done the same: 

However, multiple users, including Kristyn (Listed here) are unable to view the roadmap directly in the plan or the embedded confluence roadmap. I can't seem to workout why they can't view if all users = advanced roadmaps users and all advanced roadmaps users = view. 

Any ideas what I might be overlooking here? 

Thanks,

EJ

[Dastin_Kuwałek__SoftwarePlant_ · Accepted solution]

Well, for now, all we can do is generate Backbone support zip and check who has made the last change to the Synchronization configuration :) Thanks for your help!

Dastin

[Dastin_Kuwałek__SoftwarePlant_]

@K15t GmbH maybe you could know :)

[Deleted user]

Hello @Dastin_Kuwałek__SoftwarePlant_

Thanks for your question about Backbone Issue Sync!

We'd be happy to help you investigate the issue further – please open a support ticket by emailing support@k15t.com, and provide us with a Backbone support ZIP.

You can generate a Backbone support ZIP by going to the Backbone configuration for your synchronization, entering the troubleshooting screen, and clicking 'Create support ZIP'.

Cheers, Tom

[Dastin_Kuwałek__SoftwarePlant_]

Got it, submitted a ticket.