Adding new hierarchy in Jira Advance Timelines

[Meer Mansubdar]

I have created a new hierarchy issue in Jira above Epic, I have added the issue type in my project as well. Now when I am trying to use the new issue type in Advance Timelines  I am not able to create the issue there. 

Error message is: "This level is currently hidden, to create <new issue type> issues, include this level in the hierarchy range."

Now does that mean that I need to create the new hierarchy below Epic level? If yes, 1. what if I need a new hierarchy above Epic. 2. What will happen to the Epic Link (since to add the new issue type below Epic.. I will have to move epic above by creating a new level and renaming it to epic and associate "Epic issue type" to it, and then in place of Epic level I will have to rename it and associate the new issue type.

[khalid el koundi]

Hi Anil,

You can use Jira Automation Plugin to trigger the event when the custom field is updated.
Then you can use the notification scheme to send the notification to the users in that custom field.

Cheers

-Khalid 

[anil musunuru]

I cant use Jira Automation plugin, i am looking for Script listeners to do the job.

[Shubham]

Any suggestion on this ?? how to achieve this

[anil musunuru]

Created a new custom event "Y" and assigned notification scheme to it and added custom field value notifications to the scheme, and also assigned issue updated template as default template to the new Event "Y". How to proceed from here, should i be creating a custom listener to send emails, if so can anyone help me.

Thanks,

Anil

[Alvin]

Hi @anil musunuru , you can use changelog event on checking values of a custom field. and you can use listener to fire an email notification everytime that field changes value. if you are referring to a transition on workflow, you can use post function

[anil musunuru]

 I am not talking about workflows, do you have any Custom listener scripts to fire an email notification.